When Diversey approached us for a proof of concept of an AR app for one of the industrial cleaning machines of their TASKI brand, it was the start of fruitful relationship. After the initial roll-out of the app, more types were added gradually, from small to very large.
For each machine, the app has several sections: "Demonstrate" is a how-to interactive manual for the user. "Maintenance" shows the user how to perform regular maintenance like replacing a brush or adding cleaning fluid. "Self service" explains how to remedy common issues such as clogged tubes or low vacuum power. "Technician use cases" is meant for TASKI technicians and requires a login. It demonstrates how to carry out more sophisticated repairs like engine parts replacement, electrical wiring modifications etc. Finally, the app also links to the online spare part ordering system and the document library of the machine.
There are three modes of operation: a standalone (non-AR) view based on 3D animations, an AR view that maps the 3D model onto the real machine, and an AR view that maps the content onto a virtual machine, when the real machine is not present.
The app is available in the Apple Store and in Google Play in five languages and suitable for phones and tablets.
